When a product is used in 20 countries and processes hundreds of thousands of sessions per minute, failure is not a hypothetical threat, but a real risk. Everything must work all the time, quickly, without pauses.

Against the backdrop of growing demand, the Soft2Bet team faced the question: how to control a complex platform that players, businesses, and partners all depend on? Where to get information at the right moment? How to act confidently when something starts to go wrong?

The answer lay in observability. In the ability to see. In understanding that performance, stability, and growth are the result of transparency.

Why Observability Has Become the Key to Reliability

The iGaming industry lives under pressure. There is no room for slowing down. Regulators demand complete transparency. Players expect a perfect experience. Product teams can't wait until the end of the week to notice a bug.

To remain resilient, companies are building architectures where every process is monitored. They need control that covers everything from network events to user behavior. And while this used to require dozens of tools and extra hours, now a single approach, real-time observability, does it all.

Coralogix has made this possible for Soft2Bet. Today, 90 percent of the company's dashboards run on this platform, which collects and analyzes 65 terabytes of telemetry every day. These are not numbers from a report but a stream of live data that shows what is happening here and now.

Infrastructure and Goals of Soft2Bet

Soft2Bet operates on several continents. The company has 19 licenses in 12 jurisdictions. Each market has its own requirements, and each player has their own expectations.

The platform must adapt without disruption. At the same time, any delay in one region can affect results in another. In such conditions, reliability is not an option. This is the foundation on which growth is built.

Observability helps keep infrastructure under control. All teams, from DevOps to product, receive data in a unified format. This eliminates discrepancies, speeds up response times, and makes the system stable even under peak loads.

Three Pillars of Observability in Soft2Bet

To prevent observability from becoming an abstract task, Soft2Bet has identified three clear pillars:

Real-time analytics with Coralogix

Every event and every interaction are recorded. The platform shows where something went wrong, where intervention is needed, and where everything is working optimally.

Company-wide OKR tracking

Every product, feature, and improvement is linked to metrics. The team always has feedback on how much time was spent on the release, how it affected performance, and how much closer it brought them to their goal.

Metrics without code changes via Event2Metrics

Developers don't need to implement additional tooling. Coralogix creates metrics directly from logs, reducing technical debt and providing more flexibility.

How Coralogix Strengthens the Ecosystem

The integration of Coralogix has transformed the culture of work within Soft2Bet, enabling a proactive system that delivers information instantly and empowers faster, smarter decisions. The average time to detect incidents has been reduced by 50 percent, and recovery time has been reduced by 30 percent. Unnecessary tools and external solutions have been eliminated. Everything has become simpler, faster, and more accurate.

The platform supports OpenTelemetry, Kafka, and NATS. It adapts to different teams and different products and scales easily as the company grows.

From Monitoring to Thinking

Observability has changed most processes, as well as attitudes toward stability.

Previously, most decisions were made by a specific person based on their experience and intuition, using dozens of graphs. But such a system does not provide the necessary level of reliability. Now, employees receive specific signals that influence the entire strategy, and product decisions are made based on an accurate picture of what is happening.

This approach creates internal confidence. It eliminates guesswork. It connects technology, processes, and goals into a single whole.

Conclusion

The Soft2Bet platform operates in real time. This is reflected in the work of the team. In releases. In response to incidents. In growth. Observability through Coralogix has become a way of thinking. Everything that happens on the platform is now visible. Everything that requires attention gets it immediately.

In a world where trust depends on quality, such transparency becomes a key competitive advantage.