A U.S. business man, Jeremy Josephson, was one of over 300 passengers who spent more than seven hours on the tarmac as their U.S. Airways flight was delayed and eventually canceled.
He has written to the Dublin Airport Authority (DAA) requesting a reimbursement of €900 which he spent on flights and expenses because of what he called “gross mismanagement” in the airport.
As well as being involved in the U.S. Airways flight ordeal his flight coming in to Dublin was delayed by 90 minutes before there was a gate open. Two successive Ryanair flights from Dublin to Amsterdam were also cancelled.
He told the Irish Times that he waited for almost two hours before he got a bus to Dublin from the airport. He then got a ferry to Manchester and took another flight to Amsterdam. Unfortunately he missed the return flight to Dublin and then found himself on the U.S. Airways plane which got stuck on the runway at Dublin airport for seven hours.
The businessman who said he has never missed a flight in seven years said that he would not be travelling to Dublin again.
Commenting on the Terminal 2 building which is still not in full use he said “Why do you have that stunning new terminal? Or is it that you do not want to dirty the floor?”
Dublin airport now plans to review how it handles severe weather emergencies. Snowfall in Dublin this Christmas mean dozens of flights were cancelled on Christmas Eve. Ryanair cancelled 91 flights across Europe, eight of them from Dublin. Aer Lingus also cancelled 18 flights from Dublin.
A spokesperson from DAA called Christmas Even the “day from hell”. Ten people spent Christmas in the airport. They were provided with access to food retailers in the terminal.
The DAA also said they are not responsible for the problems blaming the “unprecedented” weather conditions. Eight inches of snow fell on Dublin airport and temperatures fell to -10C (14F) on Christmas Eve. Staff worked all days removing 120,000 tonnes of snow from the runways.