A Ryanair flight from Dublin to Croatia had to make an emergency landing in Frankfurt, Germany, after cabin pressure dropped dramatically and some passengers were bleeding from their ears.
The Irish Times reports that 33 passengers were brought to hospital though the airline refused to confirm that number.
Passenger complained to the newspaper about the pilots and staff on the plane and on the ground and their attitude during and after the emergency as the plane descended rapidly from 37,000 feet.
Sarah McGarry, from Co. Meath, spoke to The Irish Times from the Frankfurt Airport.
“We get on the plane, we’re flying and next of all the oxygen mask comes down, we’re left in darkness for 15 minutes, there’s no reassurance just people shouting ‘emergency, emergency.’
“There was a newborn baby and children on the flight, people are screaming and we don’t know what’s going on for 15 minutes . . . Then finally we’re told that we’re going to Germany.”
Another unnamed passenger told the paper “it was really scary, there were three to four minutes (that felt like an hour) when the plane was falling fast and I thought we were done for.”
The passenger said people were bleeding from the ears because of the rapid descent.
Sarah McGarry stated: “My eardrum burst when the plane dropped and I was told I’d have to travel 70 kilometers to be seen at the hospital because that there were no doctors there available.
McGarry’s boyfriend, Keiran Blunt, said: “It’s disgraceful, I know these things happen but what really got me was the lack of reassurance from the company in general.”
“There was no reassurance from the captain, from the staff team at Ryanair, we were just left in limbo since yesterday… It was atrocious. There was no apology …”
Ryanair released a statement saying: “This flight from Dublin to Zadar (13 July) diverted to Frankfurt Hahn due to an inflight depressurisation. In line with standard procedure, the crew deployed oxygen masks and initiated a controlled descent. The aircraft landed normally and customers disembarked...Ryanair sincerely apologizes for any inconvenience.”