She continued “First of all we find it hard to believe that it wasn’t reported. Because anyone who witnesses any form of abuse, any form of incorrect behavior in this nursing home... There is a zero tolerance for bad manners, there is zero tolerance for anything except best practices, that’s the best way of putting it.
‘And the staff know that, and if they saw anything that would upset a patient or would be against company policy they should go to the direct line of authority.’
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