New York State DMV
The State Department is bound to be even more overwhelmed in the months ahead, though, as the passport requirement will, as of next January, extend to not only air travel, but land and sea crossings into the aforementioned nations as well.
On Tuesday, the State Department offered a bit more relief for disgruntled passport customers as well. It plans on issuing refunds for those who paid the $60 fee for expedited service, but did not receive it.
While they're at it, the Department should also get a handle on its tracking method for customers to check the status of their passport applications. There's an online feature on the homepage, www.travel.state.gov that supposedly allows for customers to do so, but in my instance anyway, it doesn't work, even though, according to the website, "customers may track the progress of their applications within one week of applying."